End User License Agreement

Last updated: 12 August 2026

This End User License Agreement (“EULA” or “Licence”) is a legally binding agreement between you (“you,” “your,” the “end user”) and Mavrix AI Private Limited (“Company,” “we,” “us,” “our”), a company incorporated in India under the Companies Act, 2013 (CIN U62099KA2025PTC210316), with its registered office at No. 8/3, Prince Ville, Challaghatta Village, Domlur, Bangalore North, Bangalore – 560071, Karnataka, India. It governs your download, installation, and use of the Tring mobile application for Android and iOS, including all software, updates, and over-the-air releases we make available (the “App”).

By downloading, installing, or using the App, you agree to be bound by this EULA. If you do not agree, do not download, install, or use the App, and delete any copy you have. This EULA is in addition to, and incorporates by reference, our Terms of Service and Privacy Policy. Where this EULA speaks specifically to the software licence, it governs; for everything else — eligibility, acceptable use, subscriptions, refunds, liability, and grievances — the Terms of Service govern. Capitalised terms not defined here have the meaning given in the Terms of Service.

1. Licence, not a sale

The App is licensed to you, not sold. Subject to your continuing compliance with this EULA, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use one copy of the App on a mobile device that you own or control, solely for your own personal, non-commercial use (or, where you subscribe to Tring for Business, your internal business use). All rights not expressly granted are reserved by us and our licensors.

2. Eligibility

The App is intended for users who are at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872. You may connect only phone numbers that belong to you. Full eligibility terms are in the Terms of Service (§2).

3. What you may not do

You must not, and must not permit any third party to:

• copy, modify, adapt, translate, or create derivative works of the App, except as expressly permitted by law that cannot be excluded by agreement;
• reverse-engineer, decompile, or disassemble the App, or attempt to derive its source code, except to the limited extent applicable law expressly permits despite this restriction;
• rent, lease, lend, sell, redistribute, sublicense, or transfer the App or your licence to it;
• remove, obscure, or alter any proprietary notices, or circumvent, disable, or interfere with security, licensing, or authentication features (including device-integrity / app-attestation checks);
• use the App to build a competing product, or to place marketing, telemarketing, promotional, bulk, or automated calls of any kind — which is prohibited and, in India, unlawful (see Terms §4);
• use the App other than through the interfaces and within the usage rules we and the app stores provide.

Any breach terminates this Licence automatically (see §11).

4. Ownership and intellectual property

The App and all intellectual property in it — software, designs, text, audio, models, trademarks, and logos — are owned by us or our licensors and are protected by Indian and international law. This EULA grants you no ownership interest, only the limited licence described above.

5. Automatic updates and over-the-air releases

The App improves through frequent over-the-air (OTA) updates delivered after you install it. You consent to the App automatically downloading and installing such updates, which may add, change, or remove features. This EULA applies to every updated version unless an update is accompanied by a separate licence, in which case that licence governs it. We are not obliged to provide any particular update, or to continue supporting older versions or devices.

6. Call handling, recording, and your consent obligations

The App is a call assistant: with your permission it answers, records, and transcribes the assistant portion of calls, reads caller ID, and can place calls you ask it to make. By enabling these features you instruct and consent to this processing.

You are responsible for using the App lawfully, including obtaining any consent the law of your jurisdiction requires before a call is recorded or handled on your behalf. You must only screen calls to numbers that are yours, and must not use the App to record any person unlawfully. How call data is processed, stored, and deleted is described in our Privacy Policy — Call-recording notice (§8), and processing is carried out on the legal bases set out there under the Digital Personal Data Protection Act, 2023.

7. AI assistant and voice — acknowledgement

The in-app assistant is artificial intelligence. It may misinterpret a caller’s intent or context and cannot verify any caller’s identity or legitimacy; summaries and notes are generated for convenience and you should review anything important before acting on it. If you enable voice cloning, you may clone only your own voice, with your in-app consent. These acknowledgements are set out in full in the Terms of Service (§5 and §6) and form part of this EULA.

8. Third-party software and services

The App includes third-party and open-source components licensed under their own terms, and relies on third-party services (including your app store, payment processors, and telecom carriers). Your use of those services is subject to their terms, and we are not responsible for them. Where an open-source licence grants you rights that conflict with a restriction in this EULA, the open-source licence governs that component to the extent of the conflict.

9. Privacy

Our Privacy Policy explains what the App collects and why, and is incorporated into this EULA by reference. The Services are hosted in India; by using the App you consent to your data being processed in India in accordance with the DPDP Act, 2023 and the Information Technology Act, 2000.

10. Disclaimer of warranties and limitation of liability

The App is provided “as is” and “as available”without warranties of any kind, to the maximum extent permitted by law. Our aggregate liability, and the exclusions that apply, are set out in Terms of Service §12 and apply equally to this EULA. Nothing in this EULA excludes or limits any right or remedy you have that cannot lawfully be excluded, including your rights as a consumer under the Consumer Protection Act, 2019.

11. Term and termination

This EULA is effective until terminated. It terminates automatically if you breach any of its terms, and you may terminate it at any time by uninstalling the App and deleting your account (Privacy Policy §9). On termination your licence ends and you must stop using and delete the App. Sections that by their nature should survive (ownership, disclaimers, limitation of liability, indemnification, governing law) survive termination.

12. Export and sanctions compliance

You represent that you are not located in, and will not use or export the App into, any country or to any person subject to applicable trade sanctions or export controls, including under India’s Foreign Trade (Development and Regulation) Act, 1992 and applicable United States law. You further represent that you are not located in a country that is subject to a U.S. Government embargo or designated as “terrorist-supporting,” and that you are not listed on any U.S. Government list of prohibited or restricted parties.

13. Governing law and dispute resolution

This EULA is governed by the laws of India. Subject to any non-excludable right you have to approach a consumer forum at your place of residence under the Consumer Protection Act, 2019, you and Mavrix AI Private Limited agree that the courts of New Delhi, Delhi shall have exclusive jurisdiction over any dispute arising out of or in connection with this EULA.

14. Grievance redressal

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, 2023, complaints about the App or your data may be sent to our Grievance Officer:

Grievance Officer
Mavrix AI Private Limited
No. 8/3, Prince Ville, Challaghatta Village, Domlur, Bangalore North,
Bangalore – 560071, Karnataka, India
grievance@heytring.com

We acknowledge grievances within 24 hours and resolve them within the timelines required by law.

15. Additional terms for App Store (Apple) installs

If you download the App from the Apple App Store, the following additional terms apply, and prevail over any conflicting term of this EULA to the extent required by Apple:

• This EULA is between you and Mavrix AI Private Limited only, not Apple. We, not Apple, are solely responsible for the App and its content.
• Scope of licence. The licence granted is non-transferable and limited to use of the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. We are solely responsible for providing any maintenance and support for the App. Apple has no obligation to furnish any maintenance or support.
• Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are our responsibility.
• Product claims. We, not Apple, are responsible for addressing any claims relating to the App or your use of it, including product-liability claims, any claim that the App fails to conform to any legal or regulatory requirement, claims under consumer-protection or similar legislation, and claims arising under privacy law.
• Intellectual property. In the event of any third-party claim that the App or your use of it infringes that third party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement, and discharge of that claim.
• Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist-supporting,” and that you are not on any U.S. Government list of prohibited or restricted parties (see §12).
• Developer name and contact. Any questions, complaints, or claims regarding the App should be directed to Mavrix AI Private Limited at customer@heytring.com, at the registered-office address above.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the App.
• Apple as third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA and, upon your acceptance, have the right (and are deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

16. Additional terms for Google Play (Android) installs

If you download the App from Google Play, your download and use are additionally subject to the Google Play Terms of Service. Google is not a party to this EULA and is not responsible for the App.

17. Changes to this EULA

We may update this EULA to reflect changes to the App or the law. The “Last updated” date reflects the latest version, and material changes will be notified in-app or by email to the address you registered with. Your continued use of the App after an update means you accept the revised EULA.

18. Contact

Mavrix AI Private Limited (CIN U62099KA2025PTC210316)
No. 8/3, Prince Ville, Challaghatta Village, Domlur, Bangalore North,
Bangalore – 560071, Karnataka, India
customer@heytring.com — https://heytring.com